FAQ?

We are a small, passionate team behind Film Foto Store, an independent photographic lab based in Bangalore.

We focus on film development, scanning and analogue photography services, helping photographers enjoy and explore the process of film from start to finish.

We have been and will always cater to film photographers. With the primary interest to promote film photography and to make products available to our fellow photographers, we’re constantly upgrading, to help serve better. With the growing varieties of analogue photographic products, an online store is the best platform to showcase them.

Yes, we are located in the heart of Bangalore city (Karnataka, India). Please find our store location and directions on the contact us page. We’re open Monday – Friday: 11:30 AM to 7:00 PM.

We understand that some products might be priced at a slightly higher price in comparison to stores internationally. However, our margins are very low, there are numerous taxes/charges like Customs duty, GST, Shipping charges etc. that eventually determine the final sale price. Rest assured we’re constantly exploring options to provide products at a very competitive price; however, it may not always be feasible. Our intention is to make most products widely available in India.

We have taken measures to ensure that your information is secure. Our online store is implemented with relevant security technologies to enable a great shopping experience.

We stock only genuine supplies, most of the products are also tried and tested by us, you can be sure that you will receive only the best. As always, all the products are subject to their manufacturer’s terms and conditions.

Please click on the “Reset password” option below the login page and follow the instructions to generate a new password.

No, it’s free.

While it’s not necessary to create an account, you can always checkout as a guest. However, you may lose out on many benefits like tracking your orders, managing multiple addresses, offers and promotions.

Yes, you can. Please update the complete address with alternative contact numbers of the temporary address as the shipping address during checkout.

We have partnered with Razorpay as our payment gateway to process our online payments. They accept most widely used Credit cards, Debit cards, Netbanking and Payment Wallets.

Razorpay is compliant with leading industry standards such as ISO 27001, PCI DSS and SOC2 making it one of the most secure payment gateways in the world.

We only accept Indian Rupees (INR – ₹) as the currency for transactions at our store.

We process orders within 1-3 business days upon payment confirmation. Film processing orders can take up to 15 business days from the date of receipt of films.

Once the order is dispatched, you will receive a tracking reference number via email.

Orders can only be cancelled before they are processed and shipped. Once shipped, orders cannot be cancelled.

Returns and exchanges are accepted only for eligible products in original, unopened condition. Photographic films are non-returnable.

No, photographic films cannot be returned, exchanged, or refunded once shipped under any circumstances.

All films are stored under controlled conditions to ensure quality and freshness before dispatch.

Notify us within 24 hours with an unboxing video as proof.

Please feel free to contact us via email for any other queries.